We’ve been privileged to work closely with a leading hospitality group as their long-term training partner — a relationship built on trust, collaboration, and shared commitment to service excellence.
Recognising that the hospitality industry faces high turnover and evolving guest expectations, we designed a leadership-focused training framework that equips department heads to train and coach their own teams effectively.
Our programmes were curated and delivered by seasoned industry professionals, including our founder — an experienced ex-hotelier — alongside a team of highly credentialed hospitality trainers. Together, they brought a blend of real-world expertise, empathy, and practical skills to every session.
This partnership goes beyond one-off training. We collaborate continuously with the client’s management team to assess current challenges, refine learning journeys, and co-create new modules that align with their latest operational goals.
By embedding learning into their culture, the organisation has seen stronger leadership alignment, improved service consistency, and greater team confidence — all while maintaining the warmth and authenticity that define great hospitality.
“The training made us feel inspired again — it reminded us why we love serving guests.”
“Our leaders now have the skills to coach their teams with confidence.”
At ClimbX, we believe great service starts with great people — and when those people are empowered to lead from within, transformation naturally follows.
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